Refund policy

Every Furlabs order is quality-checked before dispatch. Please read this policy carefully — requests are accepted only as described below.

Replacements

We offer replacements for one reason only: damaged or defective products received on delivery. Every replacement request must be raised within 12 hours of delivery and must be supported by a continuous, uncut unboxing video — starting before the sealed package is opened. Requests without this video cannot be verified and will not be accepted. A replacement processing fee of ₹249 applies to every replacement request and is paid online at the time of raising the request.

Not Eligible

For hygiene reasons, mats that have been used by a pet, washed, or damaged after delivery are not eligible for replacement. Change-of-mind returns are not offered. Claims raised after the 12-hour window will not be accepted.

How to Raise a Request

Email bluesaileximpvtltd@gmail.com within 12 hours of delivery with your order number and the uncut unboxing video. Approved replacements are dispatched after the original item is received back and inspected.

Furlabs is a brand of Bluesail Exim Private Limited, Varanasi, Uttar Pradesh.